Comments on: AT&T Universal Card Lost Another Customer

By: Susan Mattingly

Susan Mattingly — Wed, 17 Mar 2010 16:26:44 +0000

I am in the exact same situation. I’ve been a card member since 1968 and have never been late with a payment and alwasy pay in full. I did not agree with the rate change and my card will cancel on the expiration date. Perhaps if they lose enough card members they will realize how stupidly they are behaving towards reliable individuals.

By: William Aitken

William Aitken — Wed, 24 Feb 2010 03:41:24 +0000

Remember that even if they don’t make any money in fees or interest from cardholders, credit card companies make money every time you charge something through their merchant fees.

By: William Aitken

William Aitken — Wed, 24 Feb 2010 03:30:23 +0000

Add me to the lkist of people who will be cancelling my card. When I applied back in 1994, the promise was “No annual fee for life”, now they say that they want $60 per year. For what? I accept that I’m not a very profitable customer, since I pay my bills on time and very rarely carry a balance, but that’s their problem, not mine.

By: Meemoo2

Meemoo2 — Mon, 22 Feb 2010 19:12:06 +0000

I was told that the $60 annual fee would be removed it I charged at least $2400 a year. That amounts to $200 a month. It bugs me that after carrying their credit card since 1994 I now have to be advised on my spending habits. So today I canceled that card and now I wait for other credit card companies to jump on the band wagon.

By: Frustrated

Frustrated — Wed, 17 Feb 2010 15:40:46 +0000

Like Donna, I got a notice that they were adding a $60 annual fee to “maintain quality of service amid the rising cost of doing business”. I guess the fact that I never gave them a penny in interest made me “costly”. I canceled my account today.

By: Dona Robertson

Dona Robertson — Tue, 16 Feb 2010 21:39:51 +0000

Got my notice today from Universal…after being a “valued” customer since 1991 with my free annual fee….the annual fee will be raised to $60!! For nothing! I never carry a balance so I guess I am not so “valuable” after all!! I immediately “opted out” and cancelled the account. What dummies!

By: FrustratedCardholder

FrustratedCardholder — Thu, 11 Feb 2010 00:20:39 +0000

Same thing happened to me. Huge interest increase due to our troubled economy. When I called to discuss my rate they told me to call back in 6 to 8 weeks, that “they might have a program available at that time.” I explained that I had been a good customer for 15 years; they made it obvious to me that since I was capable of making my payments there was nothing they could do for me. Apparently, there ARE programs available for people unable to make their monthly payments! I’m literally being punished for being a good customer. Unbelievable.

By: Krystal

Krystal — Tue, 26 Jan 2010 19:20:55 +0000

ugh, ugh, ugh – I found this thread when searching today to try and figure out if the Universal Card rate thing was just me! We use our card for online purchases and travel and pay the balance in full every month. We’ve had this card for 13 years. I ignored the huge rate hike last year (6.9% to 24.99%) because it does not really have any effect on us since we always pay it off every month. Well, I am over that! I just got a notice that the rate is increasing to 36%! Are they mad??? Seriously, I know that they do not make any money from us in interest, but they get a transaction fee from the merchant every time we use the card. What kind of business plan is this?? Who will they have left when the “tough economic conditions” subside? It makes me really upset for the people who are carrying a balance, since this kind of crap makes it even more difficult to get out of debt. I am off to research another card with more reasonable terms.

By: Patricia A Hughes

Patricia A Hughes — Wed, 30 Dec 2009 12:41:29 +0000

Last month when i paid my bill in full,someone posted the wrong amount to my account and left a balance of .30cents.Of course this grew to 1.93cents.I called to explain what had happened.Wrong thing to do,they removed 1.60cents and made me do a checking account transaction for the other .30cents.I have been a member for 20years,shame shame.Won’t be anymore,that .
30centsCOST AT&T a good customer.SORRY

By: Laurel

Laurel — Fri, 18 Dec 2009 20:34:42 +0000

I had an AT&T Universal Mastercard through Citi Bank that I had not used for 2 1/2 years mostly because I thought their old interest rate of 18% was ridiculous and I had other cards with better rates. I got a notice that they were cancelling my acccount due to inactivity, no ifs, ands, or buts. No warning. I called them and absolutely nothing I could do to reactivate my account. If they had warned me I would have started using the account again just to keep alive a long-standing account showing my good credit standing, that I’m a good customer etc. I’m one of those perfect customers that never makes a late payment, etc. I can’t believe what a bunch of assholes are running AT&T Universal/Citi Bank. They can kiss my ass. I will never do business with them again.