The following guest post is by Craig Ford. Craig blogs at Help Me Travel Cheap where he helps newbies turn credit card sign up bonuses into free travel.
Folks like to talk about earning credit card travel rewards, but sometimes they eat their words when it comes to redeeming travel rewards.
Dave Ramsey says, “75% of airline miles “rewarded” are never redeemed” (Total Money Makeover page 90). Unfortunately, there is no proof or documentation for us to decide if this is true or not.
However, if it is true, it is troubling.
It’s troubling because people are effectively wasting 75% of their reward earning potential!
Why aren’t consumers using their credit card rewards?
Deals We Like states that “Nearly 60 percent of consumers will not have enough rewards for a spring getaway.” So perhaps people are not using their rewards because they are still in the accumulation earning phase.
However, a second detail from Deals We Like states, “Almost one-third of consumers (29 percent) will have to settle for a “stay-cation” instead as they indicated blackout dates would prevent them from using credit card rewards for a spring trip.”
Consumers aren’t using mileage rewards because they simply cannot find a good way to use them.
What Important Lessons Can We Learn From Unused Airline Mileage Balances?
- People are earning points and miles with programs they don’t really understand. If you are going to collect miles (and yes, they can be good), you’ll first need to educate yourself. You need to know that 1-3 months is often not sufficient enough time to book an award ticket using miles. Sure, it can be done, but to consistently expect to book flights with miles a month out is unrealistic. If you don’t know this, you’ll likely be one of the 60 percent that feel disappointed.
- Your credit card rewards earnings must be focused. There is no point in starting to collect miles for a flight if you’re not going to finish the process to get enough miles to fly. When awards start at 25,000 miles, then 20,000 is effectively as good as 0 miles. Sometimes we have multiple cards in our wallets and don’t know which to use. The problem is that we earn several partial points and rewards. Don’t start something you don’t intend to finish.
- Most people are not willing to put in the effort necessary to use their awards. This benefits those of us who use our rewards because there is less competition, but I’d rather see you get on the free flight for which you’ve been saving miles. Award bookings do require time to find the best booking that meets your needs. If you get stuck, there are people on the web who can help you with your award booking. Don’t just let your miles expire.
- Choose your credit card wisely. Having unused miles means you probably made a mistake when selecting the card. If you’re not willing to put in the time necessary to book your free flight, then you should stick with cash back credit cards. I love air miles, but I know they’re not for everyone. Another option would be to use a points related credit card program that allows you to buy flights using points. One such program is the Ultimate Rewards program. The Chase Sapphire Preferred (with a 50,000 point bonus) is a great way to kick start your way to (or get everything you need) for a free flight. You can use those points for up to $625 worth of travel without blackout dates and the work of an award ticket.
- People neglect to see the real value in flyer miles. If you use frequent flyer miles to book international business class seats, you can get over a 5% back value per point. While cash back and points systems cannot really be stretched beyond their 1-2% value, you can stretch air miles if you book more expensive flights using miles.
In the end, I think consumers need to be educated and aware. You need to properly research your card before earning airline miles.
I’m a big fan of airline miles, but I can tell you that certain programs are junk. Just like currencies, not all frequent flyer miles are the same. A guy who has 1,000 Yen doesn’t have as much as someone with 1,000 US dollars. If you’re going to collect miles and points, be sure you do it with a program that has a solid reputation for both ease of earning and ease of redeeming.
Airline miles credit cards can be a great way to earn credit card rewards, as long as you’re willing to endure a little work during the redemption process. Otherwise, don’t let your rewards melt away. Take advantage of a points based card or a cash back card.

